Privacy Policy
At The Sudell Franchise and its franchisees (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services, interact with us, or visit our website(s). By using our site or services, you consent to the processing of your personal data as described in this Privacy Policy.
Table of Contents
- About Us
- What Personal Data We Collect and How We Collect It
- Definitions
- Data Protection Principles We Follow
- How We Use Your Personal Data
- How We Share Your Personal Data
- Your Marketing Choices
- How We Secure Your Data
- Retention of Your Data
- International Transfers
- Information About Cookies
- Changes to This Privacy Policy
- Contact Information
1. About Us
“We,” “us,” or “our” refers to The Sudell Franchise and its franchisees, with the principal office located at:
Edwinstowe House, High Street, Edwinstowe, Mansfield, Nottinghamshire, GB NG21 9PR
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us via email at team@sudell.co.uk.
2. What Personal Data We Collect and How We Collect It
We collect personal information directly from you and through automated means when you use our services, such as:
a. Information You Provide
- Contact Information: Name, email address, phone number, mailing address, and other details required to communicate or provide services.
- Payment Information: Bank account or credit card details for transactions (processed by third-party payment providers).
- Survey and Feedback Information: Responses to surveys, forms, or feedback requests.
b. Information Automatically Collected
- Cookies and Session Tools: IP addresses, browsing activity, and shopping history to enhance your experience.
c. Information From Partners
- Data from trusted partners like ServiceM8, Facebook Messenger, WhatsApp, Xero, and Mailchimp.
3. Definitions
- Personal Data: Any information relating to an identified or identifiable person.
- Processing: Any operation performed on personal data (e.g., collection, storage, sharing).
- Data Subject: The individual whose data is processed.
- Child: A person under 16 years of age.
4. Data Protection Principles We Follow
We adhere to the following principles:
- Processing is lawful, fair, and transparent.
- Processing is limited to specific purposes.
- Data collected is minimal and relevant.
- Data is stored only as long as necessary.
- Data accuracy and security are maintained.
5. How We Use Your Personal Data
We process your personal data to:
- Provide and manage services.
- Respond to inquiries and support requests.
- Send newsletters, updates, and promotional offers (with consent).
- Process payments and fulfill contractual obligations.
- Analyze trends and customer behavior to improve services.
- Detect and prevent fraud or unauthorized activity.
- Carry out legal and contractual obligations.
6. How We Share Your Personal Data
We share personal data in the following ways:
- Service Providers: Vendors (e.g., Xero, ServiceM8, Mailchimp) for marketing, analytics, and payment processing.
- Business Partners: Partners providing complementary services.
- Legal Authorities: To comply with legal obligations or resolve disputes.
- Mergers/Acquisitions: During negotiations or completion of business transactions.
We ensure all partners adhere to adequate data protection measures.
7. Your Marketing Choices
We may send you marketing messages if:
- You’ve opted in to receive communications.
- You’ve purchased services from us.
- You’ve participated in promotions or competitions.
You can unsubscribe at any time using the link in our messages or by contacting us at team@sudell.co.uk. If you opt out, we may still send non-promotional messages, such as service updates.
8. How We Secure Your Data
We use secure protocols (e.g., HTTPS) to protect your data and monitor systems for vulnerabilities. Measures include:
- Encryption and anonymization where appropriate.
- Secure storage and limited access.
In the event of a breach, we will notify affected parties and relevant authorities.
9. Retention of Your Data
We retain personal data only as long as necessary for specific purposes, considering:
- Legal obligations and retention periods.
- The sensitivity of the data.
Data may be retained longer for legal claims or compliance purposes.
10. International Transfers
If your data is transferred outside the UK or EEA, appropriate safeguards (e.g., standard contractual clauses) will be applied to ensure protection.
11. Information About Cookies
We use cookies to:
- Track website performance and usage.
- Deliver targeted advertisements.
- Enhance user experience.
You can manage cookies through browser settings or opt out via privacy platforms like optout.aboutads.info.
We also use Google Analytics for insights. You can opt out at the Google Analytics opt-out page.
12. Changes to This Privacy Policy
We may update this policy periodically. The latest version will be available on our website. Please review it regularly for updates.
13. Contact Information
For questions or concerns about this Privacy Policy, contact us at:
The Sudell Franchise
Email: team@sudell.co.uk
Address: Edwinstowe House, High Street, Edwinstowe, Mansfield, Nottinghamshire, GB NG21 9PR