Table of Contents
Please read these Terms of Use (“Terms“) carefully before using the Service.
These terms of service constitute a legally binding agreement (the “Agreement”) between you (“You”, “Your”) and,” the independently owned franchise “Company,” “we,” “us” or “our”) governing your use of our Service. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, PLEASE DO NOT USE OR ACCESS OUR SERVICES. We may modify this term and conditions at any time by posting the amended terms on the website. In the event of such amendments, all amended terms shall automatically be effective and binding when initially posted on our website.
General
It is our intention that all the terms of the agreement between us (including details of the services and any goods or materials we are to provide) are contained in this document. If you have any questions or do not accept any of the provisions included in these terms and conditions, please let us know.
The services offered by Sudell are completed by licensed franchises which are independently owned and operated. These franchises and their employees are suitably qualified to provide the Sudell Gutter Cleaning & Repair services.
Unless we are responsible for it, we will not include loss or damage to your property (including any cleaning needed) or any other type of loss.
You must let us know of anything which may present a hazard or danger to anyone carrying out work at your property. You must also make sure that we have clear access to any relevant gutters and provide us with a supply of mains electricity and water.
We will not be responsible for our failure to meet any of our obligations under this agreement because of circumstances beyond our control.
Appointments and Access
At Sudell Gutter Cleaning, each task our technicians undertake can vary in time to complete due to the unique nature of each job. This means we can’t set precise appointment times, but we promise to give you a heads-up within an hour of our anticipated arrival.
Please note, our work is dependent on the weather. In case of conditions like snow, ice, heavy winds, or rain, we might have to pick a new date that works for both of us.
If you’re renting, you’ll need your landlord’s green light. And if your place is listed, you might need to check on planning permissions. It’s up to you to get these permissions sorted out.
We only need to access the outside of your property, so if you’re not going to be around, just make sure the gates are open for us, and that you are contactable. This helps us get straight to work and manage our time effectively, ensuring we deliver our best service to you.
If you’ve scheduled one of our complimentary inspection services, we’ll get in touch with you after we’re done to share the findings. Should we spot any areas that could use cleaning or repair, we’ll also send over a no-cost, no-pressure quote. Plus, if you’re ready to have the work done on the same day and our schedule allows, we’ll present you with an exclusive one-time deal. Rest assured, we won’t start any work without your go-ahead first.
Prices
All prices on our website are estimations only are are subject to an inspection. To get a accurate price for your project, please contact your local Sudell Gutter Cleaning service technician.
Quotations
Sudell Gutter Services provides complimentary, no-commitment quotes. Should you decide to proceed with the work right away, just let our Sudell team member know. By choosing immediate service, please be aware that this decision waives your right to cancel and ends any cooling-off period.
Waste
When we clean your gutters, we take the waste disposal seriously. We charge a nominal fee of £10 for each bag of waste we remove and dispose of responsibly. However, if you’d prefer to handle the waste disposal on your own, we’ll happily waive this fee.
Typically, gutters that are cleaned annually accumulate about one bag of waste, though this can vary with the size of your property. During the quotation process, we’ll discuss your preferences regarding waste disposal.
Should the cleaning generate more than two bags of waste and you choose for us to handle the disposal, we’ll place the waste in a designated spot of your choosing. Then, we’ll coordinate with a waste disposal company to have it picked up within 5 working days, ensuring a tidy and hassle-free experience for you.
Gutter Replacements
When it comes to UPVC waste from gutter replacements, we’ve got it covered in your service cost. Plus, we’ll coordinate the collection of this waste within 5 working days, ensuring a clean and hassle-free experience for you.
Payment Terms
Payment can be made online via our invoice by debit/credit card or bank transfer. Alternatively you can pay by cheque or pay by card via operatives card machine.
Domestic Customers: You will be invoiced immediately on completion of the work. The Total Due on the invoice is payable within 24hrs. If you do not pay the Total Due within 24hrs you must pay an administration charge of £5 and interest will accrue on the outstanding amount at the prevailing rate plus 5% per annum until payment is received in full.
Commercial Customers: You will be invoiced on completion of the work. The Total Due on the invoice is payable within 28 days of the date of the invoice. If you do not pay the Total Due within this time you must pay an administration charge of £5 and interest will accrue on the outstanding amount at the prevailing rate plus 5% per annum until payment is received in full.
An administration charge of £10 is payable in respect of each cheque we present for payment that is dishonoured by your bank for whatever reason.
Notice of your Right to Cancel.
You have 14 days from the date you accept your quote to cancel, or if we’ve ordered parts for the job, 14 days from the date they arrive. This is your “cooling off” period. You can ask us to start work before your cooling off period ends, but if you cancel once we’ve started, we’ll charge you for any work we’ve already done. If you want to cancel, just contact us.
We may cancel the agreement at any time by giving you written notice.
Deposits
When booking a service involving parts, like repairs or installations, we’ll issue a partial invoice for a 20% deposit of the total estimated cost. This deposit is non-refundable and must be paid upon scheduling the work. The deposit will be deducted from your final bill. For your convenience, payment can be made online through our invoicing system using a debit/credit card or bank transfer.
Gutter Cleaning
The Company provides 3 month guarantee on any gutter clearance work carried out. If the Client notices and can prove there are any blockages in their guttering after the work has been completed, we will return to clear the blockage free of charge.
These terms only apply to sections of your guttering that we have been previously paid to clear; the guarantee does not extend to any additional sections of Client’s Guttering System.
All prices based on standard plastic guttering.
A maximum 20 meters of guttering included in the price. Any additional gutter may be chargeable.
Above ground drainage only.
The company is unable to provide any gutter services when gutters and/or roofs are made from or contain asbestos.
A power and water supply may be required to complete our gutter cleaning service.
All prices on our website are based on estimations. A visual inspection is required to obtain an accurate quote..
12 Month Gutter Repair Guarantee
The company provides a 12 months parts and workmanship guarantee on qualifying repairs from the date the work was completed. If we can establish that the service provided is ineffective, we will use our reasonable efforts to correct any faults in the repair free of charge. If the problems are due to connecting parts not covered by the initial repair, we reserve the right to levy a charge for additional remedial work that corresponds to the cost of any additional parts and the labour to fit them. To make use of our guarantees, we require that the Client provides proof of our previous work, such as a receipt or completed guarantee card.
Our guarantee is subject to some exclusions. Our guarantee does not cover;
- repairs that have been completed as a temporary repair.
- interconnecting parts, gutter, or gutter joints.
- gutters that are made from cast iron or any other material other than plastic or aluminium.
- guttering systems older than 30 years.
- gutter, or gutter joints connected between two properties if they differ in material, size, colour, or profile.
- faults caused by nature, storm events, torrential rain or any other weather occurrence that causes excessive amounts of rain, snow or ice.
- damages caused by wind, gusts or gales.
- damages caused by vandalism, or modifications carried out by yourself or other contractors.
- any other circumstances beyond our control.
Any guarantee the company offers does not affect your legal rights including those rights under the Consumer Rights Act 2015 if applicable, and any laws that replace it. You can get information about your rights from Citizens Advice or Trading Standards.
Discounts
Only one discount can be applied per quote/invoice/transaction and cannot be used in conjunction with any other offer or discount.
10% OAP Discount
Senior Citizen Discount: Special Savings for Those Aged 60 and Over.
We’re delighted to offer our senior citizens, aged 60 and above, an exclusive discount as a token of our appreciation and respect. It’s our way of giving back to the generation that has contributed so much to our community.
Discount Details:
This discount is specially designed for our clients who are 60 years old and above, ensuring they receive the best possible value on our services.
To ensure a seamless experience, please mention your eligibility when inquiring about our services or scheduling your appointment.
Please Note:
This special offer cannot be combined with any other discounts or promotions we’re currently offering. It’s a standalone token of our appreciation for your trust in our services.
The discount applies to all our services except for new gutter installations. We’ve tailored our offerings to meet a wide range of needs, ensuring you find the perfect solution with us.
We understand the importance of reliable and affordable services, and through this discount, we aim to make our services more accessible to our esteemed senior citizens. Whether it’s a repair, maintenance, or any other service we offer, we’re here to assist with a special discount just for you.
Thank you for considering our services, and we look forward to the opportunity to serve you with the quality and care you deserve.
10% Same day Discount
Get 10% Off for Same-Day Decisions! Choose to get your work done on the same day you ask for it, and we’ll give you 10% off. This offer is a one-time deal just for you.
Why This Offer?
- When you decide to have the work done on the same day, it helps us save on things like fuel and our team’s time. We’re happy to share those savings with you!
Keep in Mind:
- You can’t combine this 10% off with any other offers, and it’s a one-time deal.
Decide on the spot to get your work done? Tell us, and enjoy your savings!
10% Neighbour Discount
We offer a special 10% discount exclusively for neighbours who choose to have any of our services completed at the same time. It’s a wonderful opportunity to enhance your property while fostering community spirit and togetherness in your neighborhood.
How It Works:
- Schedule your services together with a neighbour and let us know you’re taking advantage of this offer.
- Both households will enjoy a 10% discount on the total service cost, making improvements more affordable and convenient.
- It’s a win-win: you get top-notch service at a reduced rate, and we get to bring our expertise to more homes in your community.
Please Note:
This discount is a standalone offer and cannot be combined with other offers or discounts. We’ve tailored this special promotion to maximise savings for you and your neighbour, ensuring both parties receive the best value.
Cancellation Policy
In our commitment to providing outstanding service to all our clients, we understand the importance of flexibility and the unforeseen circumstances that may lead to needing to cancel or reschedule an appointment. However, due to the significant impact that late cancellations can have on our business, including lost opportunities, time, availability, administrative costs, advertising expenses, and in certain situations, additional costs related to fuel, mileage, and staffing, we find ourselves in the position of needing to implement a structured cancellation policy.
We kindly request that if you need to cancel or reschedule an appointment, service, or a complimentary inspection, you provide us with a minimum of 2 days’ notice. This allows us the opportunity to allocate our resources efficiently and potentially offer the slot to another client.
In instances where the required 2 days’ notice is not provided, it is with regret that we must impose a nominal cancellation fee of £25. This fee is in place to partially offset the costs incurred and to help maintain the quality and availability of our services to all clients.
We appreciate your understanding and cooperation in this matter and are more than willing to discuss any individual circumstances that might prevent you from adhering to this policy. Our aim is to work with you to ensure a seamless and positive experience with our company.
Thank you for your understanding and for valuing the service we provide.
